PhytoBalance Terms and Conditions

Last Updated 27/09/21

Disclaimer:

The entire content of this website (the “Site”) is based upon the opinions of PhytoBalance, unless otherwise stated and is strictly intended for general information only to visitors to the Site and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. The sharing of information, knowledge and published scientific opinions, is not intended to diagnose, treat, cure, or prevent any disease and does not constitute as any form of medical advice or medical treatment. Any reliance on the material on this Site is at your own risk.

PhytoBalance encourages you to make your own health care decisions based upon your own research and in partnership with a qualified health care professional.

Our products should not be used as a substitute or food replacement in relation to a balanced diet and healthy lifestyle; they should simply be used alongside and in addition to a healthy diet. We do not warrant, under any circumstance, the results that may be obtained from the use of the products found on our Site.

If you are pregnant, taking medication, or have a medical condition, please ensure to consult your health care professional prior to consuming our products.

We are not responsible if information made available on this site is not accurate, complete or current.

We do not warrant that the quality of any products, information, or other material purchased or obtained by you will meet your expectations.

We do not guarantee, represent or warrant that your use of our Site will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the Site for indefinite periods of time or cancel the Site at any time, without notice to you.

Optional Tools: We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the Site (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

Third-party Links: Certain content, products and services available via our Site may include materials from third parties. The inclusion of any links to other websites does not imply a recommendation or endorsement of the views expressed on those websites. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Use of our Site:

This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site, use of the Site, or access to the Site or any contact on the Site without express written permission by us.

You are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international or UK regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit any worms, viruses or any other type of malicious code or code of a destructive nature, that will or may be used in any way that will affect the functionality or operation of the Site or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Site or any related website for violating any of the prohibited uses.

Your submission of Personal Information through the Site is governed by our Privacy Policy. Click on the link to view our Privacy Policy.

We reserve the right at any time to discontinue the Site (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any suspension or discontinuance of the Site.

What we do:

At PhytoBalance, we produce a range of nutrient-rich microgreens, juices and health food supplements which we sell online directly to consumers in the UK.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us at info@phytobalance.co.uk

We have made every effort to display as accurately as possible the colours and images of our products as they appear in real-life. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

All descriptions of products are subject to change at any time without notice, at our sole discretion.

We reserve the right but are not obligated, to limit the sales of our products or subscriptions to any person or geographic region. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Our Pricing:

The total price for each of our products is clearly stated on our Site and inclusive of VAT where applicable. Except for typographical errors for which we will not be liable, the price displayed on our website for a product, is the price you agree to pay us.

Prices for our products are subject to change at any time without notice, at our sole discretion. We shall not be liable to you or to any third-party for any price change. If you subsequently amend your order to add products, the prices charged will be those applicable to the new price of the product/s at the time that your amended order is confirmed. Please note that as promotions are offered for a limited period of time, subsequent amendments to your order may mean that certain promotions are no longer being offered.

Your Orders:

Completing Your Order:

You agree to purchase products from PhytoBalance subject to these Terms and Conditions and our Privacy Policy will apply to all transactions using phytobalance.co.uk. We accept a variety of different payment methods. The methods we can accept to process your payment are listed on our Site on the date of which your order is placed.

You agree to provide current, complete and accurate purchase and account information for all purchases made through our Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

Fulfilling Your Order:

Once you have placed an order for products through our Site, we will send you written confirmation of your order by email.

Once you have placed your order, if you change your mind and wish to amend it, please contact us immediately by telephoning us on 01908 751 495 or 07518 046 472 or via email at info@phytobalance.co.uk and we will do our best to amend your order prior to it being dispatched. See also Cancelling Your Orders below.

Delivering Your Order:

Your order may include a charge for delivery. If your delivery is subject to a delivery charge, the cost to you will be calculated and displayed before you confirm your order. Any delivery charge added to your order will be dependent upon the total weight of your packaged order.

Deliveries are made via the Royal Mail and in MOST cases will be delivered by the next working day following dispatch but it is NOT a guaranteed next-day service.

We currently ship to the UK ONLY. We will not add extra surcharges for deliveries in Northern Ireland, Channel Islands or the Highlands of Scotland.

All orders are subject to availability. If you place an order for a product that is out of stock at the time of ordering, we will contact you to let you know. We will fulfil your order automatically when the item becomes available unless you contact us and instruct us not to do so. In the event that a product is out of stock, you may cancel your order by clicking on the following link: Cancellation Form.

Salad Deliveries:

We have developed a highly successful planting schedule to ensure that all of our microgreen salads grow to achieve their optimum nutritional value. We harvest our salads twice weekly, on Mondays and Thursdays.

The deadline for same day delivery is 9:00 am on these harvest days. Orders received before 9:00 am on one of our harvesting days will be sent out for delivery on the same day. Orders placed after 9:00 am on a harvest day will be shipped on the next scheduled harvest day. So, depending on when during the week you place your salad order, you may have to wait a day or so to receive it.

It is important that your salad is refrigerated immediately when you receive it so please make sure that you are available to take delivery of your order when it arrives OR that you make appropriate arrangements for someone to take delivery and refrigerate your order on receipt of delivery in the event that you are not able to do so.

In the event of a harvest day falling on a UK Bank Holiday, orders will be shipped on the next working day following the Bank Holiday.

All Other Deliveries

We try our best to fulfil orders as quickly as we can and wherever possible will arrange for your order to be shipped to you on the same day that you place an order.

Orders received by 12:00 midday Monday-Friday (excepting Bank Holidays) will be sent by Royal Mail on the same day.

Orders received after this deadline will be shipped to you on the next working day.

Loss or Damage in Transit of Your Order:

It is our responsibility to ensure that your order is delivered successfully to you. In the event that your delivery does not arrive to you or the nominated person that you have asked us to deliver your order to, or it arrives damaged, please contact us immediately so that we can investigate.

If it is found that your order is lost or has been damaged in transit, we will arrange for a replacement order to be sent to you. Alternatively, if you prefer, we will fully reimburse you for the cost of your order.

Cancelling your Order:

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You will be entitled to a full refund of your order, including all delivery charges. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Your Rights to Cancel your Order:

Cancelling Orders for Salads

Due to the short shelf-life of our fresh salads, it is not possible for you to cancel your order once it has been shipped. Salad orders cannot be returned under our Returns Policy.

Cancelling Orders for All Other Products (Excl Salads)

You are entitled to cancel your order within 14 days without giving any reason for your decision.

This cancellation period starts the day after the day on which the order is delivered into your physical possession or the person that you have asked us to deliver the products to. If your order is for multiple products and for some reason, it has been necessary to deliver those products on different days, the cancellation period of 14 days will start the day after the last of the product is delivered into your physical possession or the person that you have asked us to deliver the products to. If no products have been supplied, If no goods were supplied, we will reimburse you within 14 days on the day after the day we are informed of your decision to cancel.

Cancellation is only effective if you send communication to us before the end of the cancellation period.

To cancel your order, you can click on the following link to complete our online Cancellation Form.

There is no requirement for you to use our online Cancellation Form. You can use any other clear statement to inform us of your decision to cancel (for example by email or by post, including the details as laid out in our Cancellation Form). Using our online Cancellation Form will enable us, without delay, to acknowledge receipt of your cancellation. (In the event of a dispute, the burden to prove that you did cancel within the cancellation period falls on you. Therefore, you are well advised to ensure that you have some durable proof of your cancellation, as we could ask for this if there was a dispute regarding whether or when you had informed us of your decision to cancel).

We will reimburse you what you have paid us for the product you wish to cancel, including any original delivery costs. We will reimburse you using the same payment method that you used originally, or by an alternative payment method, subject to agreement between both parties. We have a right to deduct an amount from your reimbursement if you have diminished the value of the product/s by handling them beyond what is necessary.

Subscriptions:

Salad Subscriptions

When you purchase a subscription for a salad, you'll receive repeat deliveries of your order. Deliveries are based on the subscription delivery frequency that you select. At present, you may choose to subscribe for a repeat delivery every 7, 14 or 30 days.

Your subscription will take effect immediately once you purchase your subscription.

Because we follow a successful growing schedule to ensure our microgreen salads are grown to achieve their peak nutritional value, we harvest our microgreen salads twice-weekly on Mondays and Thursdays. Orders received by 9:00 am on one of our harvesting days will be sent out for delivery on the same day. Orders received after 9:00 am on a harvest day will be shipped on the next scheduled harvest day. Depending on when during the week you purchase your subscription, you may have to wait a day or so to receive your first delivery. The delivery date of your first subscription will be counted as the first date of your subscription period.

Your payment details will be stored securely and you'll be charged for each of your future deliveries on the day of dispatch.

Subscriptions will auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it at any time in advance of your next scheduled delivery but before 9:00 am on the day your order is scheduled to be harvested. Subscriptions cancelled after this time will take effect for the next successive subscription delivery date.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation email contains a link to your order. You can manage your subscription from there. You can also cancel your subscription by writing to us or emailing us (including the details as laid out in our Cancellation Form) or by clicking here on our online Cancellation Form.

After-Sales Assistance:

We hope that you are delighted with all aspects of your order. Should you require any advice or assistance, please do not hesitate to email us: info@phytobalance.co.uk.

If you’d prefer to speak with us in person, please call 01908 751 495 or 07518 046 472.

Our phone lines are operated Monday-Friday between the hours of 9:00am-5:00pm (excluding Bank Holidays).

Outside of these hours, please leave a brief message (including your name and contact number) and a member of our team will get back to you at the earliest opportunity to help you with your enquiry.

You can also chat to us on Chatbot, our online chat facility available on our site and operated Monday-Friday between the hours of 9:00am-5:00pm by members of our friendly PhytoBalance Team.

Our Returns Policy:

Salad Order Returns

Due to the short shelf-life of our fresh salads, it is not possible for you to cancel your order once it has been shipped. Salad Orders cannot be returned under our Returns Policy.

All Other Product Returns (exc Salads)

For food safety and hygiene reasons, ONLY sealed products that have not been opened can be returned. If a product is opened and unsealed, you will not be entitled to cancel your order of it and return it to us.

You must not delay return of the products in your order that you wish to cancel and should send them back within 14 days of when you informed us of your decision to cancel.

If you wish to return your products to us, you must notify us in writing by post or by email including the details laid out in our Cancellation Form or you may do so by clicking on the following link to complete our online Cancellation Form. Enclose a copy of your completed cancellation notice together with the product/s being returned.

It is your responsibility to arrange for and pay the costs of returning your order to us.

If you return products to us, we will reimburse you within 14 days of the day we receive the products back or, if earlier, 14 days from the day we receive proof from you that you have sent the products back to us. If no goods were supplied, we will reimburse you within 14 days on the day after the day we are informed of your decision to cancel.

We may withhold reimbursement until we have received the product/s back or you have supplied evidence of having sent back the product/s, whichever is the earliest.

We have a right to deduct an amount from your reimbursement if you have diminished the value of the product/s by handling them beyond what is necessary.

We will reimburse you using the same payment method that you used originally, or by an alternative payment method, subject to agreement between both parties.

Returns should be sent to: Returns, PhytoBalance, Unit 9, Potters Lane, Kiln Farm, Milton Keynes, MK11 3HE.

Recalling Your Order:

In the unlikely event that the need arises to recall a product that you have ordered, we shall undertake all reasonable endeavours to contact you to arrange for the product to be destroyed or returned: A Recall Notice will be prominently displayed on the Home Page of our Site; we shall send an email to the email address that you have provided in your Personal Information alerting you of the need to recall the product, and we shall try to contact you by telephone using the telephone number (if you have provided one) in your Personal Information that we retain.

You agree to promptly update your account and other information, including your email address so that we can contact you as needed.

We will notify all relevant competent authorities without delay about the product being recalled.

Complaint Handling:

We hope that you are delighted with all aspects of your order and are really sorry if you need to make a complaint. Should you be dissatisfied in any way with any aspect of your order, delivery, or a specific product, we want to know!

The quickest way to get in touch is to give us a call and a member of our team will be happy to help: Please call 01908 751 495 or 07518 046 472.

Our phone lines are operated Monday-Friday between the hours of 9:00am-5:00pm (excluding Bank Holidays).

Outside of these hours, please leave a brief message (including your name and contact number and the nature of your complaint) and a member of our team will get back to you at the earliest opportunity to your concern.

Speaking to a member of our team on the phone is the quickest way to get in touch about your complaint. Alternatively, you may prefer to email us at: info@phytobalance.co.uk. We’ll aim to reply to you within 3 days, but please bear in mind it may take longer to respond over a weekend or Bank Holidays.

All complaints are recorded and reviewed on a regular basis to enable us to identify how we can improve any aspects of the products that we sell and the services we provide to our customers. We want to get right anything that we get wrong!

Alternative Dispute Resolution:

If you’ve been in touch and are unhappy with our resolution to your complaint, please let us know. If you remain unhappy with any final resolution, we are required to let you know about Alternative Dispute Resolution (ADR). More information on ADR can be found on the Chartered Trading Standards Institute (CTSI). PhytoBalance does not subscribe to any ADR provider, however, one such provider is:

RetailADR (a trading name of Consumer Dispute Resolution Ltd), Unit 12 Walker Avenue, Wolverton Mill, Milton Keynes, Buckinghamshire, England, MK12 5TW. www.retailadr.org.uk.

Other Terms:

User Comments, Feedback and Other Submissions:

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic,

Errors, Inaccuracies and Omissions:

Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Site or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on the Site or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Site or on any related website should be taken to indicate that ALL information on the Site or on any related website has been modified or updated.

Changes to Terms and Conditions:

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Time periods:

All time periods quoted in these Terms and Conditions will be extended to the next working day if they end on a Saturday, Sunday or Bank Holiday. This includes all cancellation periods and the time limits for returning goods, providing refunds, etc.

Jurisdiction:
The laws of England and Wales apply to our Terms and Conditions.

Contact Information:

This website (“Site) is operated by Tarlok Foods Ltd trading as PhytoBalance. Throughout the Site, the terms “we”, “us” and “our” refer to Tarlok Foods Ltd trading as PhytoBalance.

Questions about our Terms and Conditions should be sent to us at info@phytobalance.co.uk PhytoBalance is located at Unit 9, Potters Lane, Kiln Farm, Milton Keynes, MK11 3HE.

PhytoBalance is a trading name of Tarlok Foods Ltd. Registered Address: The Mill Pury Hill Business Park, Alderton Road, Paulersbury, Towcester, NN12 7LS. Company Registration Number: 12327188.